The website aims to reach AA standard in line with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) version 2.0.

Although efforts to cover as wide a range of issues are made, we understand that we are not able to address the needs of people with all types, degrees, and combinations of disability.

We hope that you’re enjoying using this website and are not experiencing any problems. However, if you do have difficulty viewing the site, there are some things you can do to make it easier. You can change the settings of your browser to better suit your needs.

NHS Choices, the national NHS Website have worked in partnership with AbilityNet, a national charity that helps disabled adults and children to use computers and the internet. Their help with accessibility guide provides comprehensive, step-by-step instructions on how to adjust your computer and browser according to your needs, such as for sight or hearing problems. This includes information such as how to make the text larger in different browsers, change your keyboard or mouse settings, or increase colour contrast.

Click Here to get more help with accessibility

All GP practices are required to declare the mean earnings for GPs working to deliver NHS Services to patients.

The average GP pay of our 54 Full time and 201 Part time GPs in Modality Partnership in the previous financial year was £66,200 before the deduction of employee’s superannuation contributions, tax and national insurance.

A chaperone is an adult who is present during an intimate examination of a patient. A chaperone is there to protect both the patient and the clinician from allegations of inappropriate behaviour. They may also be asked to assist the doctor or midwife during the examination.

We are committed to providing a safe comfortable environment for patients to be examined, by training our chaperones to adhere to the most current guidelines when acting as a chaperone.

All patients may request a chaperone to be present when they are being examined by a doctor.

There may be occasions when a chaperone is unavailable (for example on a home visit or when no trained chaperone of the appropriate sex is in the building). In such circumstances the doctor will assess the circumstances and make a joint decision with patients, families and carers on the best course of action.

NHS Black Country ICB is responsible for buying and monitoring healthcare services on behalf of all patients in Dudley, Sandwell, Walsall and Wolverhampton.

NHS Black Country ICB,

Civic Centre,

St Peters Square,

Wolverhampton,

WV1 1SH

https://blackcountry.icb.nhs.uk/contact-us

We aim to provide all our patients with the best possible service and to achieve this we need your help. Patients who fail to attend for their appointments and do not let us know incur significant cost to the practice and to other patients in terms of lost appointments.

If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else. This can be done over the phone, or online.

• We will monitor those patients who do not attend their appointments. When a patient regularly fails to attend appointments within a 12 month period, the patient will be written to explaining that should they fail to attend a further appointment without prior notification, they risk being removed from the Practice list.

• If the patient fails to attend a following appointment following receipt of the first letter, the patient will be written to with a warning that any future failure to attend an appointment without prior notification will lead to their removal from the Practice list.

We are committed to eliminating individual and institutional discrimination, harassment and victimisation across all protected characteristics set out in the Equality Act 2010 relating to patients and employees which are: Race, Sex, Disability, Sexual Orientation, Religion or Belief, Gender Reassignment, Age, Marriage and Civil Partnership and Pregnancy and Maternity.

All our staff complete equality and diversity training.

The practice team are committed to providing high quality healthcare and services to patients.

If you have any feedback/complaint about the service you have received from the practice team, please complete the feedback form here.

If you would like to make a complaint whilst at the practice you can ask for a copy of the current practice Complaints Leaflet and complaints form. Once completed, the form should then be passed to a member of the Reception team.

If you require independent support with your complaint, you can contact your local independent complaints advocacy service. Please ask a member of the reception team for your local service. 

Whichever option you choose, you will receive an acknowledgement within 3 working days from receipt of the form. We aim to resolve any complaints and concerns easily and quickly and all patients reach a satisfactory outcome.

If you are not satisfied with the way we have dealt with your complaint, you can contact the Parliamentary and Health Service Ombudsman to review your case on 0345 015 4033 or via their website www.ombudsman.org.uk/ The Ombudsman is an independent body established to promote improvements in healthcare through the assessment of the performance of those who provide service.

For more information on our complaints procedure, view our complaints leaflet below:
Complaints Leaflet

What is freedom of information?

Please view our ‘National Data Opt Out’ information leaflet here.

Harden Blakenall Family Practice operates as part of a non-limited partnership, Modality Partnership.

You can find details of all of our partners here.

Patients have the right to:
• Be seen by a doctor/healthcare professional for diagnosis and treatment of their medical condition. This is obtained by making appointments from the range offered by the practice.
• participate in important public health programmes such as vaccinations.
• Not to be unlawfully discriminated against in the provision of NHS services including on grounds of gender, race, religion or belief, sexual orientation, disability (including learning disability or mental illness or age.
• Be treated with dignity and respect, in accordance with their human rights
• Accept or refuse treatment that is offered, and not to be given any physical examination or treatment unless valid consent has been given.
• Privacy and confidentiality and to expect the Practice to keep their confidential information safe and secure.
• Access to their own health records.
• Choose their GP practice, and to be accepted by that Practice unless there are reasonable grounds to refuse, in which case they will be informed of those reasons.
• Express a preference for consulting with a particular doctor within their GP Practice.
• Have any complaint they make about NHS services dealt with efficiently, to have it properly investigated, know the outcome and escalate the complaint to the independent Health Service Ombudsman.

Patients have the responsibility to:
• inform the surgery if they are unable to keep their appointment, thus making an appointment available for another patient.
• treat staff and other patients or visitors at the practice with respect and that causing a nuisance or disturbance on the premises is not acceptable.

Please click here to view our Privacy Policy

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

We are committed to taking all reasonable precautions necessary to ensure the health, safety, welfare and well-being of our employees, patients and visitors. We endeavour to ensure that all employees are protected from physical and verbal abuse while they are working and strongly support NHS guidelines regarding zero tolerance. We operate a Zero Tolerance Policy for patients.

Anyone attending the surgery who is abusive, violent, aggressive be it verbally, physically or in any threatening manner whatsoever to members of staff or other persons present on the practice premises, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.